We are a customer-driven company and we strive to provide you with the highest quality products and a seamless experience. However, we understand that sometimes the product may not be what you expect, we apologize and we will never make false statements. We will truthfully describe the details of the product on the detail page and strive to improve our service, but it is inevitable that some products have defects. To this end, we have a return policy, please read it carefully
Our refund policy:
1. You can initiate a refund within 30 days after receiving the goods. No refunds will be given after the expiration date. You may be responsible for the return shipping (unless our product has a major defect)
2. Please keep the returned products in their original condition, which will not affect the secondary sales. No refunds will be given if the product is damaged, modified or torn, used and not in its original packaging. The return time limit is the same as the original packaging time limit. We will check that the product meets our refund criteria and we will promptly refund it.
3. We are only responsible for the defects of the product itself. If our product is defective, you can get a refund within 30 days of receipt. You need to bear the shipping cost first. When we receive the product and confirm that it is eligible for return, we will refund you within a few days (including your prepaid shipping fee), such as wrong size selection (we have a detailed product size selection guide), color (in kind)) And the electronic screen display will inevitably have color difference), or because I don't want to wait, we do not support refunds, and the corresponding additional costs such as shipping, customs, etc. need to be borne by consumers themselves, so please make sure that your choice is correct , yes, if the product is found to be defective, you can get a refund or exchange within 30 days of receiving the product
Refunds accepted: 1 The product has quality problems
2 The customer did not receive the product
3 We sent the wrong product
Circumstances where refunds are not accepted:（If the customer is willing to pay the shipping fee, we support exchange）
1 The customer chooses the wrong size by himself
2 The customer no longer needs the product after placing the order, but has not sent me an order cancellation email notification within 12 hours.
Please note that we only accept two cases where the product itself has major defects (requires photo verification), or the product has not received a refund, such as dislike, don't want, change attention, etc., we do not accept refunds for such reasons , Due to the cost of the product from production to delivery, please understand.
4. To initiate a return, please send an email to email@example.com
with the subject "I need a refund", tell us the reason for the refund and the order number, and send us the actual product picture for confirmation.
5. Refunds will be made by:-
If you paid by credit card, the refund will be charged to the credit card itself and can be verified on the next statement. The specific refund time is determined by the payment platform, and it will generally be returned to your payment account within 1-2 days.
- If you paid with Paypal, the refund will be credited to your Paypal account. The specific refund time is determined by the payment platform, and it will generally be returned to your payment account within 1-2 days. .
6. Order Cancellation: If you want to cancel an order that has already been paid, please notify us by email within 12 hours: firstname.lastname@example.org
, and indicate the order number. You can cancel your order anytime within 12 hours of payment and we will arrange a full refund immediately. If you do not notify us via email for more than 12 hours, we have shipped the order and you will not be able to cancel your order and get a refund. Thanks for your understanding.
7. Our return address is: Room 606, Building C, Minle Science and Technology Park, Minzhi Street, Longhua District, Shenzhen. Contact: Zhu Xiong, Tel: 17673451317, when you return or exchange, please be sure to contact us by email and tell us to send the certificate. Note that we only accept the product itself with major defects (requires photo verification), or the product has not received a refund, such as dislike, don't want, change attention, etc., we do not accept refunds for such reasons, because the product is from The cost of production to delivery, please understand.