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We have a 30-day return policy, which means you can request a return within 30 days of receiving the item.
The product has quality problems
The customer did not receive the product
We sent the wrong product
Situations where refunds are not accepted:
1 The customer chooses the wrong size
2 The customer no longer needs the product after placing the order, but the order cancellation email notification was not sent to me within 24 hours
To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, labeled and in its original packaging. You will also need a receipt or proof of purchase.
To initiate a return, you can contact us at email@example.com. If your return is accepted, we will send you a return shipping label and instructions on how and where to send the package. Items sent back to us without prior request for return will not be accepted.
damage and problems
Please inspect your order upon receipt and if the item is defective, damaged or received the wrong item, please contact us immediately so we can evaluate the problem and correct it.
Certain types of items cannot be returned, such as perishable items (such as food, flowers or plants), custom made items (such as special order or personalized items) and personal care items (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids or gases. If you have any questions or concerns about a specific item, please contact us.
Unfortunately, we do not accept returns on specials or gift cards.
The quickest way to make sure you get what you want is to return the item you have, and once the return is accepted, buy the new item separately.
We will notify you when we have received and inspected your return and let you know if your refund has been approved. If approved, you will be automatically reverted back to your original payment method. Keep in mind that your bank or credit card company may also take some time to process and issue the chargeback.
If you have any questions about returns, you can contact us at any time at firstname.lastname@example.org